Q: Are your products genuine and professional quality?

A: Yes! All of our products are salon-trusted, authentic, and handpicked by Debbie, a professional hairdresser with years of experience.

Q: How do I know which product is right for my hair?

A: Each product has a detailed description to help you choose. If you need personalised advice, feel free to contact us – we’re always happy to help.

Q: Do you stock the same brands you use in the salon?

A: Absolutely. We stock Kevin Murphy, GHD, GLOWWA, Color Wow, Epres, Show Pony, and more – the exact products we use and love in-salon.

Q: Do I need an account to place an order?

A: No, you can check out as a guest, but creating an account makes it easier to track orders and save your details for next time.

Q: Can I change or cancel my order once it’s placed?

A: If you need to make changes, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes.

Q: Will I get a confirmation email?

A: Yes, you’ll receive an email confirmation as soon as your order has been placed and another once it’s been shipped.

Q: Where do you deliver to?

A: We currently deliver across Guernsey and soon to the UK.

Q: How much is shipping?

A: Guernsey: £5.99 (Free on orders over £100)

- Click & Collect: Free from our salon

Q: How long will my order take to arrive?

A: Guernsey orders: Allow up to 2-14 working days.

Q: Can I collect my order in person?

A: Yes! Choose Click & Collect at checkout to pick up your order for free from in salon.

Q: Can I return a product if I change my mind?

A: For hygiene reasons, we cannot accept returns on opened haircare products. If your item is unopened and in its original condition, please contact us within 14 days of delivery.

Q: What if my order arrives damaged or incorrect?

A: Please contact us immediately with your order number and photos, and we’ll get it sorted for you quickly.

Q: What payment methods do you accept?

A: PayPal.

Q: Are my payment details secure?

A: Yes! Our website uses secure, encrypted checkout to keep your details safe.